Frequently Asked Questions
1. How do I log in?
To log in simply click the link in the top right corner of the website. If you don't know your login information you can have it sent to you via email by clicking here.
2. How do I use my gift card?
For more detailed information about how to purchase or redeem a gift card please visit the Gift Cards help section of this website.
3. How do I apply my coupon code?
In order to redeem a coupon code first browse our site to find the items you wish to buy and add them to your Shopping Cart. On the Shopping Cart page enter the Coupon Code in the "Enter Coupon Codes:" box. If your order does not meet the requirements of the coupon, it will not be applied to your order.
4. What is your return policy?
Before deciding to return an item, please contact a customer service representative to discuss other possible resolutions to your situation. You'll find that often times returning an item will not be the best possible course of action. If you do decide to return an item, MR.BEER® will issue a refund for the full purchase price of the item. However, MR.BEER® will not refund any shipping charges associated with the initial order or the return costs.
5. Can I purchase kits and mixes locally?
MR.BEER® products are carried by many fine large and small retailers across the country. To locate the retailer nearest you, please visit the Store Locator section of this website.
1. I lost my printed brewing instructions - can I download and print them?
Absolutely. You can find a printable versions of all the MR.BEER® brewing instructions on the the "kits" page, the "Help" page or simply go to the product page of the kit, refill or recipe you need instructions for and click the "Print Brewing Instructions" link under the picture.
2. Where is my yeast?
Underneath the plastic lid of every MR.BEER® beer mix you will find 1 packet of dry brewing yeast.
3. How long does it take to brew beer?
It takes just two weeks to brew the standard MR.BEER® recipe, which contains a Beer Mix and Booster™ Pouch. When you begin brewing recipes that contain additional ingredients, more brewing time may be required. Some of the most complex recipes can take up to 6 months before they are ready to enjoy.
4. What do I need to make beer?
Brewing beer is an amazing hobby because there are so many different methods you can use to make your home brew. Whether you are using a 2-gallon fermenter and naturally carbonating in 1-liter bottles or you are using a 10-gallon fermenter and force carbonating 5-gallon kegs, the end result should always be great tasting beer. With MR.BEER® you need only a few things to make some of the most amazing beer you have ever tasted.
- Brew Keg -- The brew keg is where fermentation occurs, turning sugars into alcohol.
- Hopped Malt Extract (Beer Mix) -- MR.BEER® Beer Mixes contain all the essential ingredients needed to make beer- malted grain in extract form and hops.
- Booster™ or Unhopped Malt Extract (UME) -- These ingredients add the additional sugars needed to create the appropriate amount of alcohol. Booster™ simply adds the required sugar, and UME's add the required sugar and additional flavor.
- One-Step™ Sanitizing Cleanser -- The most important key to making great beer is proper sanitization. One-Step™ assures a sterile environment every time you brew.
- Bottles -- In order to carbonate, store and serve your beer you will need bottles. MR.BEER® sells 1-liter PET bottles that are perfect for bottling your beer.
When you purchase a Home Brewing Kit from MR.BEER®, all the essential ingredients you will need to make your first batch of beer will be included along with a brewing guide that contains much more detailed information of the beer making process.
5. Is it okay to open the fermenter during fermentation?
No. You can easily introduce a rogue organism that may sour the beer. The best thing to do is trust that your yeast is functioning perfectly. If you want to check on the activity level of the beer, shine a strong flashlight on the outside of the keg to see if fine bubbles are still rising, or if there is yeast foam still floating on the beer. |
